Frequently Asked Questions (FAQs)

Below is a list of the most frequently asked questions from customers organized in different sections.

Parts & Accessories

General

Does the Ristretto 512 comply with US e-bike regulations?
Can I pick up the bike at the factory?
Do I need a license to ride a Ristretto?
Does the Ristretto 303FS comply with US e-bike regulations?
Do I need to wear a helmet to ride the Ristretto?
How do I change my order?
What are the e-bike regulations and classifications?
How do I check on an order?

Company Information

Does Ristretto offer factory visits and tours?
What is the meaning of the name Ristretto?
Do you have sales or offer discounts?
Where can I get updates on new Ristretto product releases?
What’s the best way to contact Ristretto?

Bike & Features

Payment & Shipping

How shipping works?
How can I track my order?
I ordered several bikes, will they come together?
Where can I find details for shipping?
Will I be charged sales tax?
Do you offer financing?
What payment methods are accepted?

Returns & Warranty

How do I complete my warranty registration form?
What kind of warranty do you offer?
What is your return and refund policy?